Here is my experience with NLU & Viktoria Clinic:
From Day 1 of contacting New Life, I have had a wonderful experience. Everyone involved in the process has been extremely helpful, attentive, responsive and thorough. All of my questions were addressed and answered, and after doing much research, I felt comfortable signing on with them.
To get started with the process, I decided to do a cycle in the US and ship embryos to Ukraine. However, the cycle did not yield good results and I decided that I wanted to do my next cycle at the clinic associated with New Life Ukraine (Viktoria Clinic) to see if I would have better results and the convenience of not having to ship them.
After the contracts were signed, I was put in contact with Mariam who has been wonderful. She kept in touch with me and the doctor to effectively coordinate starting a cycle there in a very short amount of time. She made sure that we were all set up when we got there and was very thorough with her instructions as to what was needed and what needed to be done prior to our arrival.
I arrived at the clinic on day 8 of my cycle and met her there in person for the first time. She was always there with me at every appointment and gave me her undivided attention. She had direct communication with the doctor and made sure that everyone was on the same page. The clinic was very clean and good with precautions relating to Covid. At no time, did I feel uncomfortable. Additionally, I never had to wait very long at each appointment. I saw the doctor (Dr. Burmistrova) at each appointment and she was very pleasant, as well.
During my retrieval, I was explained the process and felt that I was very prepared. All of the staff involved made sure that I was very comfortable and kept me very informed. The retrieval itself went smoothly and I was in no discomfort at any point. If I have to do another cycle in the future, I would most definitely do it again at Viktoria Clinic with Dr. Burmstova. Overall, my experience has been unmatched to clinics here in the US. The amount of attention, detail and expertise is the best I have seen in medicine.
And on a side note, Kiev was wonderful and I very much enjoyed my stay there. It full of culture, very clean, safe and enjoyable. I cannot wait to go back!
Hi Maka,
Hope you are keeping well and safe during this unprecedented pandemic.
Just wanted to write to say a massive thank you to New Life for helping us achieve our dreams of becoming parents.
Our beautiful twins Naoise and Cillian were born exactly 10 weeks ago today and we couldn’t be more happy and grateful.
Mariam was instrumental in finding the perfect surrogate mother Olga, and at times it wasn’t easy given a lot of candidates who unfortunately turned out to be unsuitable. But Mariam always kept us up to date and was so positive throughout.
I would like to single out Ksenia however: she has been our rock throughout the pregnancy and also during the very stressful time of our premature twins being cared for in the neonatal intensive care unit. Ksenia is so knowledgeable, compassionate and attentive, we couldn’t thank her enough for what she has done for us. I think we have a friend in life in Ksenia.
Happy Easter to all and again thank you for everything
Gabby, Michael, Naoise and Cillian McMahon
Great experience. The staff is professional in everything. They solve any kind of issue that may occur. The staff was very friendly and helpful. Thanks to them we have fulfilled our dream of parenting. We only have good words for them. Recommended 100 percent.
Let me first thank you, Maka, for helping us through some really tough couple of months. I know things were very complicated in terms of paperwork in the begining . Thank you for your constant support and your instructions. They have been very valuable to get to this point .It has been a long process and we really appreciate your kindness and dedication. We have no words to express our gratitude.
We wish you all the happiness and prosperity.
OK, so if you are reading this then you are seriously considering surrogacy. Congratulations
for being so open minded and motivated. The good news is that many have gone before you.
So here is our story and our view on the experience….
Firstly, no matter what anyone says, it’s a great, challenging adventure with many moments
of doubt, excitement, fear, stress and hopefully joy. But, if all goes well, it will be the best
thing you ever did in your limited time on this earth and worth all the effort and money.
Even though there is no guarantee or certainty, the key element in this adventure, is
undoubtedly finding a good agency and having a bit of (medical) luck. Simply because the
agency plans, manages and controls the entire process on your behalf but can’t guarantee
success. So here our perception and experience with New Life:
a) New Life was very responsive and transparent at every step of the process. They were
the first to respond to our initial question; their response was clear and detailed.
When we had a question and called (even in the middle of the night) they would
answer. When we had our moments of fear, (medical) risks and doubts, they provided
an objective analysis and came with suggestions. They know the process (both
administrative, medical and legal). Even though New Life clearly manages many
surrogacy cases, they still provide a fairly personal and close service.
b) New Life has direct and good relations with well-trained medical facilities.
They are able to get quick and prioritized access for all medical interventions and
provide support.
c) They have a broad choice of donors and surrogates and do their utmost to make the
process into a success without too much stress for you. They can provide different
options.
d) When our baby was born and we were stuck in an unclear administrative process of
obtaining a passport to leave Georgia, they went beyond their contractual obligation
to help us with letters, legalizations and submissions.
So, all in all, we were happy with New Life. They did everything in their power to help us
succeed and make this emotional roller coaster experience bearable and transparent.
There are areas of improvement, but luckily it concerns smaller details and cultural
differences which are less important if you are able to take control of the situation and see
the essence of what needs to be done. There will be rough patches and frustration, but we
honestly think New Life handled those pretty well.
So, all we can do is wish you success and hope that the outcome will be as positive as ours.
May all those tough patches will be a part of your story leading to that little bundle of love„
Successful Couple from Belgium
All staff from New life has been very helpful. Eka, the director and Pregnancy Care Coordinator has guided us on our journey from start to end. I would highly recommend New life
J and J From USA
New Life Ukraine offer a wonderful service. We had a baby girl in August 2018. From the very beginning of our journey, NL could not have been more helpful and professional. While we dealt with different coordinators throughout the various stages of the process (each a specialist in the area relevant at the time), the transition between coordinators was always seamless. Critically, NL were very responsive to any emails or messages we sent. The various test, and legal procedures can be daunting and confusing, but NL were always at hand to answer our questions. We were particularly demanding of Mariam while we were in Kyiv for the birth of or baby, and for the subsequent weeks while we were gathering the documents necessary to obtain an emergency travel document, but nothing was too much trouble. NL really went above and beyond. If were ever to undertake this journey again, I wouldn’t even consider another agency.”
“The biggest blessing of our lives!
We have waited, prayed and hoped for this moment for many, many years. Our journey has been both soul crushing & awe-inspiring, but in the end & against all odds we made it through, proving this mountain can be moved..and we owe all of this to New Life and our hard working and devoted coordinator, Svetlana! Thank you so much for making this dream possible!
Svetlana has done such an amazing job managing this entire process from beginning to end. She consistently went above and beyond to make sure all of our questions were answered promptly with the utmost care and exceptional detail.
Every aspect of our surrogacy journey flowed smoothly and perfectly, thanks to Svetlana! From the beginning stages back home in the United States to our final stay in Ukraine, she made sure we were always informed and well taken care of..we never felt alone. We can’t thank you enough for being our guiding light and rock! Over the years, you were our coordinator, who became a friend and who we now consider family! You deserve all the best life has to offer!
We hope our journey can inspire others to find the strength & courage to keep moving forward no matter what obstacles come your way! We highly recommend New Life for your surrogacy journey!
Love, M, T and our baby T
California, USA”
“Dear New Life. We cannot thank you enough for all your professional and personal support throughout our surrogacy program … again ! When we used you for our son in 2016, the service and help you provided changed our lives forever. So when we decided to add to our family, it was the easiest decision to contact New Life. People often say about good decisions that they wouldn’t change anything …. and we didn’t have to change a thing. Once again, we can never thank you enough for everything you have done for us and our new daughter will know all about her journey, including everything New Life did to make her life possible.
M & U ….. and now adorable E and K, Ireland”
Hi Svetlana hope you are doing well.
Thank you for all your help you are a complete star in our eyes as we give birth to 2 girls yesterday twins. You have made our dreams come true❤❤❤❤❤❤❤❤❤
7 weeks premature but doing really well and so is J.
They were born by C section. We have no names as yet but we are the most proudest parents in the world so THANK YOU once again!!
xxxxx
J and M, UK