New Life Ukraine offer a wonderful service. We had a baby girl in August 2018. From the very beginning of our journey, NL could not have been more helpful and professional. While we dealt with different coordinators throughout the various stages of the process (each a specialist in the area relevant at the time), the transition between coordinators was always seamless. Critically, NL were very responsive to any emails or messages we sent. The various test, and legal procedures can be daunting and confusing, but NL were always at hand to answer our questions. We were particularly demanding of Mariam while we were in Kyiv for the birth of or baby, and for the subsequent weeks while we were gathering the documents necessary to obtain an emergency travel document, but nothing was too much trouble. NL really went above and beyond. If were ever to undertake this journey again, I wouldn’t even consider another agency.”