”We had an absolutely amazing experience with New Life Ukraine and simply cannot say enough wonderful things about Svetlana and her colleague Anna! This is our second journey, we had another one with a different company in another country and it makes our other experience pale in comparison. Svetlana went so far above and beyond helping us through our journey, it just made all of the difference! She turned what could have been a very difficult time into a thoroughly enjoyable one.
Starting from the very beginning, from our first emails we were very impressed with the level of communication – so very personable, never miss a thing, very prompt to respond, very thorough at answering all of our questions, doing extra research to answer some of them. She even helped us make some difficult decisions/choices. We always got very detailed updates, we also had some special requests and she worked with us on all of them, she made sure everything was just the way we wanted it. Things got difficult for us at the end when our twins arrived a little earlier that expected, and before we were able to arrive Svetlana and Anna were buying, washing and ironing their clothes, getting their food and medications, making sure they were taken care of and had everything they needed and sending us very very detailed updates on everything. I want to specifically mention the way Svetlana communicated with me during that emotional time – she would put something like ‘everything is good with babies’ and a smiley face in the subject so my heart doesn’t go sinking every time I got an email from her. The heart would still go sinking but would stop and get somewhat back after reading that subject line and then I would be able to more calmly proceed to reading the rest of the email Thank you very much Svetlana for caring, that meant so much to us!
Svetlana and Anna helped us in every possible way while we were there – they helped us find an apartment, make appointments, we were having trouble getting a local phone so Svetlana called taxi for us on multiple occasions. I also wanted to get some dental work done while we were in Ukraine, so Svetlana researched and found a wonderful doctor, made my appointments, and then made sure to remind me about them! Any time we had a question about anything or needed help she was there for us, responding to our calls and messages pretty much instantly almost every time. And she would always call to check on us to see how we were doing! Svetlana is beyond amazing, she pours her heart and sole into what she does and there is so much warmth about her! Not for a second did we feel like we were alone, instead we felt like we were surrounded by a loving caring family.
As I mentioned earlier, that was our second surrogacy journey, and everything considered should probably be our last one but the experience we had here really makes me want to do it again (my husband will be scared when he reads this part :))
From the bottom of our hearts – THANK YOU!!!! ”
T and C, from USA
I hardly can describe the happiness I feel due to New Life Ukraine: the girls-twins are beautiful.
With all our hearts we thank for your competence! New Life performed a miracle – it selected and provided us with all necessary information regarding our request, made all necessary tests taking into account our wishes and possibilities, provided a wonderful surrogate mother who with love and full responsibility went through the process and gave birth to our beautiful girls.
Every day we were taken care with special attention, understanding and all our requests were granted immediately (even regarding all additional documents were requested). Svetlana personally controlled the process and is worthy of great respect due to her excellent competence and personal qualities. During the whole process we felt like home and among our family’s members!
We highly recommend New Life Ukraine to all who needs the services like these! The exclusive service and excellent human care are waiting for you.
We, the family of four now, want to say thank you to New Life Ukraine and personally to
Svetlana one more time!!!!!
L and G, Spain
You have been the kindest person and very warm. Your job is perfect for you in your nice way to encounter women who are "in need" somehow.
I hope i Will talk to you very soon. I too believe in darkness before dawn. I like How you express that. I Will take that with me 🙂
All the best to you. E.
Let me tell you that we were very glad of getting to know you and your agency after having such bad experience with other contacts in Ukraine. From the very first contact with you, we felt to be in good hands and to have a faithful partner. We want to thank you a lot for your perfect support during the first stage of program..
Kindest regards and best wishes
B and A, Spain
Dear New Life international team,
Our new baby boy was just born three weeks ago and there are not enough words to describe our happiness and all of you have got part in making it happened!!!
It all started when we met Natasha and Yonni back home who told us all about New Life agency.
At the beginning we had a lot of fears but, soon we realized that the agency approach is practical and straight forward (that was a great relief for us in a very emotional process any way).
Along all the way we met professional staff of New life international agency. from the Ukraine team who recommended us the Ed, to Dr. Nana and her team from the IVF clinic which made it happened and off course Tamara and her team who allocated the right SM for us — we could not ask for better one!!
And finally, huge thanks to Ia which were for the last six month communicating with us on a regular basis, coordinating all the pregnancy medical checkup and was there for us whenever needed — Thanks! A from Israel
Please pass on a huge thank you to our egg donor. Without her, we could not even start on this path.
Plus, a big thank you to you as well, you’ve always been so helpful and provided answers quickly and I really appreciate your assistance throughout the journey.
Cheers,
C, Ausralia
Dear Svetlana
We would like to thank you very very much for all of your help and effort.
We really appreciate your kind and sensitive approach
It is so good to have people like you especially in this kind of situation
We hope all will go well for us
We will be happy to let you know about it
Warm regards from our side too
Take Care
L.Israel
Dear Svetlana,
THANK YOU! Mariam and all of us are lucky to have you. I thoroughly appreciate your immediate response! I want to express my gratitude for all your personal efforts and wish you all the very best — professionally and personally! thanks!
J, Bulgaria
Despite the situation and my low stimulation knowledge, everything run as better as we though.
I tried to do the best.
It's a luxury for me to work with a professional like you are, and also with all your team.
Thank you so much
S, Spain
Dear Sirs,
We – A. and I- can just thank everybody in New Life.
In fact, this decision was challenging for us: first of all, the long distance, because we live at the end of the world, in Argentina, a country where our physical type is not common (so donors similar to us are not available), also in most European countries (where we have family links) these medical procedures are not even allowed, or they are very restricted or not even tried, specially for senior women (such as me), then the lack of experience in medical matters, which makes more difficult for us to perform all the previous tests or even to know who or where to go to find help.
But finally it turned out to be a very pleasant experience, thanks to you all, specially to:
First of all Miss Justyne in Warsaw, where we met during our holidays, then we wrote twice a day during two whole months and she was always very patient and efficient helping us choosing the gentle donor.
Then, the doctors at the clinic in Kiev, who have a lot of experience and can immediately deal with all kind of trouble. They are really modern scientists with the best technology and specific know-how.
Last but not least, Miss Svetlana in Kiev, where she was so kind, efficient and supportive: we had never been in Ukraine and we can’t even read in Cyrillic alphabet, so we were afraid of feeling in Kiev like being in Mars. But Miss Svetlana, with infinite patience and always with a smile and sympathy, explained to us everything: about medicines, what to do and where to go next, even after the end of the procedure, making everything simple and easy. We have felt about her as if she was much more than the officer of an agency or a reproductive clinic but a true friend or even almost family for us.
In conclusion, we strongly recommend your service, to our friends and to any other couple in the world, because we know it’s all in God’s hands, but we are aware that you have done everything that is humanly possible and, in case, you will be there available to try again. I hope many other couples can become really happy thanks to your help, God bless you.
F and A, Argentina